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Service Desk Analyst
30 Open Positions
Contract type : Contract with a view to turn permanent
Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
Logging call details into tickets in the internal system.
Work closely with teams to obtain technical knowledge and to propose innovative solutions and update the knowledge base
Meet standard KPIs (average handling time, first point resolution, call quality)
Knowledge of basic computer knowledge
Proficiency in English language (verbal and written)
Positive, self-starter attitude with desire to exceed client expectations
Attention to detail, highly organized, with an absolute focus on quality of work
Flexibility to work in shifts
Must be Lithuania Citizen or EU national
Must speak and write good English
Terms and Conditions
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