Service Desk Analyst

Key Responsibilities

• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
• Logging call details into tickets in the internal system.
• Work closely with teams to obtain technical knowledge and to propose innovative solutions and update the knowledge base 
• Meet standard KPIs (average handling time, first point resolution, call quality)

Skills

• Knowledge of basic computer knowledge
• Proficiency in English language (verbal and written)
• Positive, self-starter attitude with desire to exceed client expectations
• Attention to detail, highly organized, with an absolute focus on quality of work
• Flexibility to work in shifts 

Requirements

• Must be Lithuania Citizen or EU national
• Must speak and write good English